Install
Stuck On Hold Act
A bill to direct the Secretary of Veterans Affairs to implement an automated system with callback functionality for each customer service telephone line of the Department of Veterans Affairs, and for other purposes.
- Introduced
- Committee
- Passed Senate
- Passed House
- To President
- Became law
Summary
Stuck On Hold Act
This bill requires the Department of Veterans Affairs (VA) to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 10 minutes. The VA must also issue guidance to reduce the average wait time to no more than 10 minutes.
Summary by the Congressional Research Service, Library of Congress.
Actions
- Apr 29, 2026 Committee on Veterans' Affairs. Hearings held.
- Nov 10, 2025 Read twice and referred to the Committee on Veterans' Affairs.
- Nov 10, 2025 Introduced in Senate
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