12+ hour, 56+ min ago  (253+ words) Use of AI agents for incoming calls is freeing up approximately 500, 000 minutes a year for staff By Kasturi Datta | 19 June 2026 Westminster City Council in London, UK, is using AI agents built on Microsoft 365 Copilot studio and Microsoft 365 Dynamics Contact Centre…...

2+ day, 13+ hour ago  (122+ words) The devices include dedicated hardware for Copilot+ AI experiences and offer faster graphic performance By Laura Hyde | 17 June 2026 Microsoft has introduced its latest Surface Pro and Surface Laptop, which are powered by Snapdragon X2 processors to deliver faster performance, enhanced AI…...

3+ day, 18+ hour ago  (189+ words) First Resource Bank was founded in 2005 and has since prioritised relationship banking and community engagement" The native Microsoft Teams platform offers AI-powered insights and greater operational control By Kasturi Datta | 16 June 2026 Pennsylvania's First Resource Bank is using Altigen's native Microsoft…...

1+ week, 1+ day ago  (564+ words) Shure's Tyler Troutman explains how automated device monitoring and AI video features, paired with strong and secure audio solutions, help organisations deliver reliable, immersive hybrid experiences By Alice Chambers | 11 June 2026 Gone are the days of physically checking every device works…...

1+ week, 2+ day ago  (131+ words) The move will enable organisations to monitor, govern and control AI agents from a central location By Laura Hyde | 10 June 2026 KPMG and Microsoft are expanding their partnership to help clients manage, monitor and securely deploy AI at scale across their…...

1+ week, 3+ day ago  (166+ words) The aim of the centre is to equip students and staff with the confidence to use AI in a way that is "practical, responsible, inclusive and relevant to real-world challenges" By Laura Hyde | 09 June 2026 Durham University in the North East…...

1+ week, 3+ day ago  (812+ words) Microsoft's Jeffery Williams discusses the AI agents reshaping underwriting, claims and actuarial functions, and the impact it has on building continuous insight, human-agent collaboration and trust By Alice Chambers | 09 June 2026 For decades, insurance has been defined by episodic moments, such…...

1+ week, 4+ day ago  (166+ words) Deployment comes following a trial that found AI saved an average of 43 minutes per staff member per day By Alex Smith | 08 June 2026 NHS England is to give 505, 000 clinicians and support staff access to Microsoft 365 Copilot, following a trial that found…...

2+ week, 1+ day ago  (385+ words) Soleno Therapeutics, a rare-disease biotech firm based in California, USA, has deployed Microsoft Defender and Microsoft Purview Suite to strengthen security and information governance while remaining focused on patient research and outreach. Soleno's work on rare diseases involves real patients…...

2+ week, 1+ day ago  (214+ words) Global Sign's Martin Lowry talks about the increase in endpoint deployment and urgency for organisations to adopt a zero-trust security strategy to defend against attackers By Alice Chambers | 04 June 2026 The rapid growth of internet of things (Io T) devices is transforming…...