4+ hour, 16+ min ago  (165+ words) While imports at U. S. container ports aren't being significantly impacted by the Iran conflict, an increase in fuel costs for ocean carriers could eventually impact retailers and customers, according to the National Retail Federation. The organization cited a Global Port Tracker…...

2+ day, 7+ hour ago  (712+ words) Most customer experience "horror stories" don't start with bad intentions. They start with good people working hard, but in disconnected systems. April 7, 2026 by Lisa Orford " Global Vice President, Contact Center Product Management, 8x8, Inc. Most customer experience "horror stories" don't start…...

2+ day, 7+ hour ago  (145+ words) Artificial intelligence tools are being used for shopping, especially among the Gen Z consumer as consumers are seeing value in AI's ability find deals, do comparisons on price and features and provide inspiration for meals and brand research. Those are…...

3+ day, 6+ hour ago  (208+ words) Retail Customer Experience Costco shifting from self-checkout to scan-and-go, shoppers report Costco is adjusting its checkout strategy, with some stores eliminating or limiting self-checkout lanes in an effort to improve efficiency and reduce theft, according to a U. S. Sun report. Shoppers…...

6+ day, 7+ hour ago  (172+ words) Retail Customer Experience Ven Hub ranks in top 10 on most innovative companies list Ven Hub Global, Inc. has been named to Fast Company's 2026 "Most Innovative Companies," ranking, landing in the top 10 within the retail category. The list recognizes organizations that…...

6+ day, 7+ hour ago  (97+ words) Lawmakers in Minneapolis are considering a ban of surveillance-pricing technology and use when it comes to food retail establishment. Surveillance pricing is setting a custom price for a specific consumer based on data gains via electronic surveillance. The proposed bill…...

1+ week, 2+ hour ago  (834+ words) Toshiba Global Commerce Solutions is going big when it comes to mobile solutions for the retail segment. In mid December 2025, a month before the annual NRF industry event, it announced the TCx M7, that joins its TCx Mll mobile device, which…...

1+ week, 7+ hour ago  (225+ words) CVS Health had debuted the first of nearly 20 apothecary-style pharmacy locations it plans to open this year to increase access to pharmacy care. The newly-style stores are part of ongoing commitment to serve communities and meet consumers where they are,…...

1+ week, 1+ day ago  (80+ words) Retail Customer Experience Buc-ee's, a popular traveler convenience store, will open its first-ever Ohio location this week. The store will debut in Huber Heights, north of Dayton, on April 6, according to a WKRG report. It's the first of several locations…...

1+ week, 1+ day ago  (89+ words) retailcustomerexperience. com Burlington is getting ready to open a store, featuring a "reimagined store design," in Conway, South Carolina. The location, in the Coastal Centre shopping center, will feature wider aisles and "bold signage," according to a WPDE report. The…...