News
The ever-rising importance of service recovery in competitive industries
2+ day, 21+ hour ago (66+ words) Ghana Web - You are only allowed to submit content which you have created yourself. - No nudity, pornography and any unlawful content is permitted. - You grant Ghana Web the right to publish and use your content. - You allow Ghana Web to…...
'How Is This Not Satire?' Sony Xperia's New AI Camera Slammed for 'Insanely Bad' Quality
2+ day, 20+ hour ago (298+ words) Sony has come under fire after promoting its new AI Camera Assistant feature on Xperia smartphones, with critics calling the example images 'insanely bad' and questioning whether anyone actually approved the marketing materials. The backlash zeroes in on the company's…...
Stackable Labs Launches First AI Experience Layer for Customer Service Messaging
3+ day, 13+ hour ago (115+ words) CMSWire The first open developer platform for building rich, branded, interactive experiences on top of Zendesk Messenger MIAMI, FL " May 14, 2026 " Stackable Labs today launched a new developer platform for building rich, interactive experiences on top of Zendesk Messenger " extending customer…...
Telconet & C3ntro Partner to Launch CSN-2, a New Subsea AI Backbone
3+ day, 20+ hour ago (251+ words) CSN-2 will establish a new integrated subsea and terrestrial network connecting the fastest-growing AI and data center markets across North America, building on the successful execution and momentum of Telconet's CSN-1 and C3ntro's Tikva infrastructure projects. C3ntro Telecom and Telconet today…...
Fixing the Fax Problem at BILH
3+ day, 23+ hour ago (675+ words) Analysis "|By Luke Gale| May 14, 2026 We've officially entered the age of AI, but much of healthcare is still heavily reliant on paper-based fax. Health systems and payers still use the archaic technology to exchange millions of communications each year. However,…...
WHY THE INTERNET FEELS DIFFERENT AFTER AI | 01
4+ day, 1+ hour ago (914+ words) People searched forums for answers from strangers. Blogs carried personality. Search engines led users through pages of opinions, experiences, arguments, creativity, and mistakes. The internet felt like millions of people talking all at once. Now something is changing. Artificial intelligence…...
Amdocs Announces Availability of Telco Agents for Customer Experience in Google's Gemini Enterprise Agent Marketplace
4+ day, 17+ hour ago (403+ words) The Globe and Mail Amdocs Announces Availability of Telco Agents for Customer Experience in Google's Gemini Enterprise Agent Marketplace The agents, built using Google's AI models, enable enterprise-scale deployment of agentic AI across telecom workflows JERSEY CITY, NJ / ACCESS Newswire…...
Why Does Your Network Look Healthy While Customer Experience Is Quietly Degrading?
5+ day, 17+ hour ago (862+ words) Home " Service Management & Connectivity A buyer-friendly guide to network performance vs CX, and how to measure what users actually feel Because most traditional network metrics were designed to answer one question: "Is the network up?" They were not designed to…...
Ooma Introduces Ooma AI to Streamline Business Call Management and Transform Customer Experiences
5+ day, 21+ hour ago (509+ words) The National Law Review Ooma Introduces Ooma AI to Streamline Business Call Management and Transform Customer Experiences AI Transcriptions, AI Answering Service, AI Receptionist, AI Insights, and Open AI Integration for Ooma Office automate call summaries and front-line call handling…...
GARO AB Launches New Installation Tools For GARO Entity
6+ day, 17+ hour ago (206+ words) Published on 05/11/2026 at 11: 43 am EDT GARO AB is now launching new digital installation tools for the GARO Entity charging station. The release includes the new GARO Entity Installer app as well as a web tool that together makes installation easier,…...