13+ hour, 25+ min ago   (336+ words) POINT includes validation for unstructured data — a type of data typically not governed or visible — and insight into AI tool actions. Analytics solution provider Confluence has launched POINT, an AI-enabled automation that works alongside Confluence solutions to reduce manual effort…...

14+ hour, 46+ min ago   (207+ words) With agentic AI rollouts and trials more common, companies plan to invest in employee training, Liferay survey finds. Nearly 30 percent of companies are running AI agents in production while another 26% are actively piloting or testing agentic systems, a recent Liferay…...

1+ day, 13+ hour ago   (147+ words) As agentic AI moves from pilot projects to deployment in CX workflows, the effects are visible for both customer service agents and customers. Matt Vartabedian | January 8, 2026 Agentic AI moves past the capabilities of generative AI assistants to summarize, find possible…...

2+ day, 22+ hour ago   (1029+ words) Organizations need new ways to determine whether AI tools improve team performance and leadership effectiveness or merely accelerate administrative work. The easiest way to demonstrate an AI productivity gain is to count how many emails, reports, summaries or tickets an…...

5+ day, 11+ hour ago   (402+ words) Contact centers and IT departments have been at the forefront of agentic AI-powered workflows, and now agentic AI use is being scaled to other business operations in the organization. 69% of companies plan to implement agentic AI usage widely across their…...

5+ day, 11+ hour ago   (377+ words) As more enterprises incorporate agentic AI into collaborative task flows, the question persists: Who owns the decisions and outputs generated via AI? In the articles below, reporters Terri Coles and Nathan Eddy talked to technology decision-makers about the best practices…...

6+ day, 10+ hour ago   (645+ words) Growth in subscriptions, customer appreciation for multichannel solutions and fear of missing out on AI all powered profits. Although nobody is quite certain how to measure AI's ROI or what pricing model will be most effective across UCaaS and CCaaS…...

6+ day, 12+ hour ago   (300+ words) The integration addresses a pivotal pain point for customers — having to repeat themselves on a call — by conveying more context between AI and human agents. Enterprise voice AI agent provider Regal is now integrated with Five9, the company announced on Wednesday....

1+ week, 12+ hour ago   (983+ words) AI is shifting the managerial task list from chasing updates to judging outcomes, raising the value of business context, trust and human intervention. Workplace AI is often framed as a way to automate the routine assignments performed by junior employees,…...

1+ week, 12+ hour ago   (12+ words) No Jitter...