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News
The next AI risk may emerge between agents, not inside them
3+ hour, 19+ min ago (743+ words) Eighty-two per cent of organisations have discovered AI agents their IT teams did not know existed — a sign, speakers at the ServiceNow Public Sector Summit Singapore 2026 warned, that old problems of fragmented workflows and conflicting rules are becoming a new…...
Building invisibility into digital public services
1+ day, 2+ hour ago (1659+ words) By Sol GonzalezAmit Roy Choudhury Digital Hungary Agency is striving to make services as seamless as turning on a light, says the agency’s deputy CEO, Zsolt Bányai. DHA's Deputy CEO Zsolt Bányai, believes digital public services should be a seamless…...
As AI agents become government actors, who is accountable for what they do?
4+ day, 22+ hour ago (523+ words) As AI agents gain greater autonomy in government, agencies must rethink how they manage non-human identities, limit their privileges and maintain accountability for their actions, says Barry Chen, regional sales director for ASEAN at Delinea. Barry Chen, Regional Sales Director…...
Singapore prison officers show what ground-up innovation looks like
5+ day, 2+ hour ago (442+ words) Team FIFA from the Singapore Prison Service shares how a supportive culture of innovation can turn ideas into prototypes that deliver real impact. The people best placed to identify problems are often frontline workers who encounter them every day. This…...
The AI advantage: Can governments finally get ahead of fraudsters?
5+ day, 3+ hour ago (1105+ words) Ahead of a September webinar on fraud, waste and abuse, SAS's Keith Swanson makes the case for why the public sector's survival strategy is prevention and why detection alone is no longer enough. Fraudsters around Asia-Pacific are already deploying AI,…...
Observability is key to scaling AI without losing control
6+ day, 3+ hour ago (993+ words) At Dynatrace's Innovate Roadshow on July 22, a panel of enterprise tech leaders highlighted the importance of addressing how much freedom to give to autonomous agents, and what happens when they get it wrong. Dynatrace's Innovate Roadshow on July 22 in Singapore....
Why do governments keep forgetting who you are?
6+ day, 3+ hour ago (721+ words) Digital identity has transformed public services at home. But crossing a border often means starting over. Because digital identity does not fail when it reaches another computer system. It fails when it reaches another legal system. Image: Kitsoft Not long…...
How to turn a country into a technology magnet
1+ week, 3+ hour ago (1111+ words) Tax breaks and special economic zones no longer decide where technology companies choose to build. The countries that win will be the ones that learn to function like platforms. Countries are increasingly competing to build technology ecosystems that attract companies,…...
Indonesia's DPI-driven safety net reform puts citizens in the data
1+ week, 3+ day ago (817+ words) By Oktarina Paramitha Sandy Indonesia's efforts to reform its social protection system involve introducing a new digital portal, that ensures its social and population data is accurate, high-quality and continuously updated. The Indonesian government is reforming the social assistance distribution…...
The Philippines’ independent tower firms organise to gain direct access to regulators
1+ week, 4+ day ago (1010+ words) The Independent Tower Companies Association of the Philippines (ICTAP) was established to give the tower industry a unified voice and strengthen collaboration with policymakers to support a digital infrastructure ecosystem. Image: Anti-Red Tape Authority The Philippines’ independent tower firms organise…...