News
Union claims airlines are "flying the plane" in Ottawa"s unpaid work probe
2+ hour, 11+ min ago (13+ words) Press Reader...
Air Canada tests settling compensation claims with 3rd party arbitrator
8+ hour ago (129+ words) CBC Air Canada tests settling compensation claims with 3rd party arbitrator To speed up long compensation claim wait times, Air Canada is now testing a system using a third-party arbitrator to settle each case within 90 days. But some critics worry the…...
Air Canada is testing a new program to resolve customer complaints. Will it work?
6+ hour, 1+ min ago (630+ words) Air Canada is test-flying a new dispute resolution process to address passenger complaints. The airline will ask 500 randomly selected passengers who have claims pending with the Canadian Transport Agency's (CTA) dispute process if they would voluntarily transfer their claim to…...
Air Canada Tests Private Complaint Platform Amid CTA Backlog
1+ day, 2+ min ago (379+ words) Air Canada is piloting an alternative process to resolve compensation claims as Canada's transportation watchdog struggles to handle a backlog of cases. In an email 08 APR, the airline said 500 customers had been randomly selected and given the option of transferring…...
Air Canada testing new arbitration process to resolve passenger complaints
1+ week, 2+ day ago (331+ words) Airline says outcomes decided under pilot project will not be binding unless customers accept them Air Canada is testing a new process to resolve compensation claims filed by passengers to the Canadian Transportation Agency. The airline said Wednesday that it…...
Canadians can fly across multiple airlines with one West Jet booking | Daily Hive | National
16+ hour, 43+ min ago (315+ words) West Jet now lets Canadians access even more international destinations, and booking trips just got a whole lot easier. Doing so simplifies the process as you'll be able to manage changes and cancellations directly with West Jet. You'll also receive…...
Fiji Airways boosts Vancouver flights
16+ hour, 55+ min ago (226+ words) Fiji Airways is strengthening its position as a key South Pacific gateway, announcing increased services to Vancouver and an expanded partnership with British Airways. From June 16 this year, the national carrier will operate three flights a week to Vancouver year-round,…...
Union Cries Foul Over Government Probe of Unpaid Airline Work
1+ day, 3+ min ago (339+ words) The union representing 20, 000 Canadian flight attendants is casting doubt on the legitimacy of a federal probe into unpaid work in the airline industry. The Trudeau government last August announced a review of unpaid work in the Canadian airline sector after…...
Air Canada launches pilot for third-party dispute resolution in APPR claims
1+ day, 2+ hour ago (229+ words) Air Data News Air Canada launches pilot for third-party dispute resolution in APPR claims The pilot invites 500 customers with existing claims filed at the Canadian Transportation Agency (CTA) to transfer their case information to Canada Aviation Dispute Resolution (CADR), an…...
Air Canada Tests A Third-Party, Alternative Dispute Resolution Process To Resolve Appr Cases
1+ day, 1+ hour ago (32+ words) Trading View Air Canada Tests A Third-Party, Alternative Dispute Resolution Process To Resolve Appr Cases More news from Reuters...