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News
Synthetic panels offer speed, but can't replace human insight
2+ day, 7+ hour ago (282+ words) AI-generated survey panels provide faster, cheaper insight, but can be overly positive and behind on the latest data. Clients want access to generated panels to better understand an audience or market or to advance a product or service, said Ali…...
Workers are ready for AI autonomy, but they still don’t trust it
2+ day, 8+ hour ago (352+ words) Although employees use AI daily, a majority think human oversight is necessary and output requires human verification. Fourty percent of IT leaders expect digital workplace services to be autonomous by 2030, but 61% of employees believe humans need to maintain oversight, according…...
Subscriptions drive ServiceNow 2Q revenue growth
3+ day, 5+ hour ago (228+ words) ServiceNow also touted wins in CRM and customer service amid what IDC’s Elliott suggests is a market increasingly focused on seeing the returns from AI. ServiceNow reported total revenues of $3.99 billion in Q2 2026, up 24% year-over-year, on Wednesday. Subscription revenues were $3.88 billion…...
Integration and governance prove critical to AI agent rollouts
4+ day, 9+ hour ago (244+ words) Companies have up to 200 AI agents deployed across their organization, per a Boomi-sponsored Forrester Consulting report released on Tuesday. However, the levels of AI agent control and organization vary considerably, as does the level of autonomous decision making for the…...
OpenAI makes its Presence felt in CX
4+ day, 9+ hour ago (294+ words) OpenAI launched an AI agent-centric platform targeted at helping enterprises deploy, control and maintain AI agents across company workflows. OpenAI introduced OpenAI Presence, an enterprise-targeted product/layer designed to help organizations define, deploy, evaluate and improve AI agents across workflows,…...
De-risking AI: Why organizations need a formal model exit plan
5+ day, 7+ hour ago (306+ words) If an organization doesn’t have a fast, secure way to pull the plug and switch AI platforms, it's opening itself up to operational and financial vulnerabilities. If an organization doesn’t have a fast, secure way to pull the plug and…...
AI agent rollbacks more common than AI agent deployments
5+ day, 9+ hour ago (359+ words) A lack of auditability, data leakage and high error rates all contributed to organizations shutting down their AI agents. Slightly more than 6 in 10 organizations reported currently operating AI agents in production across multiple customer communications channels, per a Sinch report…...
AI agents require guardrails, testing and visibility
6+ day, 4+ hour ago (560+ words) To get the same performance that human agents produce, AI agents require care and coaching over time. Guardrails help keep AI agents on track; testing and visibility help organizations identify when AI agents fail. As agentic AI-powered solutions become prevalent…...
The orchestration question: Who owns AI in the enterprise?
6+ day, 6+ hour ago (1021+ words) How companies resolve the AI orchestration ownership question will determine whether AI becomes a unified capability or another source of fragmentation. AI is quickly becoming an enterprise-wide capability, but many organizations are still struggling to answer a fundamental question: Who…...
Synthetic data adoption rises, but risks remain
1+ week, 2+ day ago (392+ words) As organizations implement synthetic data, experts warn that governance, privacy and quality still need to be maintained. Slightly more than half of organizations currently use synthetic data, with 44% planning to use it in the next 12-18 months, per a July IDC…...