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News
Jon Benson Named General Manager for Hyatt Regency Hill Country Resort and Villas
5+ hour, 53+ min ago (659+ words) Hotel Online Jon Benson Named General Manager for Hyatt Regency Hill Country Resort and Villas Jon Benson joins Hyatt Regency Hill Country Resort and Villas as General Manager, bringing nearly four decades of Hyatt leadership. His appointment coincides with the…...
Smelling the Bacon
2+ hour, 59+ min ago (237+ words) I experienced this exactly yesterday. I returned to a fantastic spot after ten years. I didn't have a reservation; I was a walk-in. They were happy to have me, but they immediately digitized the interaction through a platform that did…...
What Hotel Guests Actually Want in 2026: A Data-Backed Profile
5+ hour, 56+ min ago (637+ words) By Robert A. Rauch, CHA The biggest shift I have seen in what hotel guests want in 2026 is how little patience they have when something does not work the way they expect it to. Coming out of the lockdowns of 2020 and…...
The Key Role of Food and Beverage in Luxury Hotels – Focus on Italy
5+ hour, 17+ min ago (181+ words) The first installment in the HVS Southern Europe Hospitality Series examines how Food & Beverage is becoming a key driver of value, guest experience and competitive performance in Italy's luxury hotel market. By Aneu Castellarnau and Giovanni Fiorin Source: Da Vittorio…...
The Hotel Guest Journey No Longer Starts With Google
5+ hour, 4+ min ago (795+ words) From social media and AI assistants to maps, reviews and hotel websites, today’s guest journey spans multiple digital touchpoints long before a booking is made. For years, hospitality marketers built their digital strategies around a familiar assumption: when someone wanted…...
IHG Brings Holiday Inn Express Brand to Krabi Ao Nang With 158-Key Conversion
6+ hour, 47+ min ago (517+ words) IHG Hotels & Resorts signs an agreement to convert a 158-key property in Ao Nang, Krabi, into the first Holiday Inn Express in Thailand, set to open by end-2026 with the brand’s new Generation 5 design. Developed with Chok Deesuk Co., Ltd.,…...
Bernardus Lodge & Spa Appoints Benjamin Duverge as General Manager
5+ hour, 47+ min ago (209+ words) Bernardus Lodge & Spa names Benjamin Duverge general manager, drawing on his 20 years of leadership within luxury hospitality across the US, Europe and the Middle East. Duverge, most recently at Hotel Nia, aims to elevate the property’s guest experience through expanded…...
Salamander Collection Taps Matthew Gabos as Corporate Director of Food & Beverage
6+ hour, 1+ min ago (272+ words) Salamander Collection appoints Matthew Gabos as Corporate Director of Food & Beverage, bringing over 25 years of luxury hospitality experience. He oversees a $32 million food and beverage operation spanning eight outlets and 160 staff at The Sanctuary at Kiawah Island Golf Resort. In…...
Hard Rock Hotel Cancun and Hard Rock Hotel Vallarta To Undergo Property-Wide Renovations Ahead of December Reopening
6+ hour, 35+ min ago (170+ words) Hard Rock Hotels is pausing operations at its Cancun and Vallarta resorts this summer for extensive infrastructure, design, and amenity upgrades and plans to reopen in late December 2026. Renovations include fully updated accommodations, public spaces and meeting venues alongside a…...
Royal Palm South Beach Reopens Following Over $100 Million Transformation in the Heart of the Art Deco District
6+ hour, 28+ min ago (206+ words) SOUTH BEACH, Fla. (July 27, 2026) – Royal Palm South Beach, the inaugural property in Marriott’s Tribute Portfolio, is now open following a comprehensive $100 million-plus transformation, marking the return of one of South Beach’s most iconic hotels at a pivotal moment in the…...