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News
Why insurance carriers shouldn't chase 100% automation
1+ day, 7+ hour ago (540+ words) Everyone is measuring autonomous completion rates in insurance right now: How much of a claim can AI complete, start to finish, without a human at all? Here's the thing I always come back to when it comes to autonomous completion…...
Where AI could hurt insurers more than it helps
1+ day, 14+ hour ago (140+ words) Read our ongoing coverage below. This roundup was created with AI assistance. A Digital Insurance editor reviewed each item before publication. As the insurance industry races to make the best use of AI, some areas of caution are emerging. Organizations…...
Why insurers can't separate disaster prep from business continuity
2+ day, 9+ hour ago (498+ words) A single hurricane making landfall can halt business operations, strand employees, disrupt supply chains and create a ripple effect that impacts far beyond the disaster zone. The National Oceanic and Atmospheric Administration (NOAA) predicts below-average storms for the 2026 hurricane season....
Launching an insurtech? How to build a tech stack that scales
3+ day, 9+ hour ago (446+ words) The foundation of any successful insurtech is solving a specific insurance challenge. Before building a platform or application, startups must clearly identify their target market, customer segment and business problem. Key questions to consider include: Successful insurtech companies focus on…...
How to use AI in insurance, and what to avoid: Kan. candidate
3+ day, 13+ hour ago (313+ words) Kansas insurance commissioner candidate Dinah Sykes (D) supports the insurance industry's use of AI, but with human oversight — and not for denying claims. She expressed concern about bias issues with AI, but says that AI can also be used to help…...
Why carriers must weigh AI's value before it gets unsustainable
4+ day, 13+ hour ago (616+ words) Most of the AI governance conversations in insurance are focused on data, which makes sense. Data security is a real issue that a multitude of carriers and technologies are about to face as they'll be asked to answer where all…...
How Travelers measures ROI for its in-house LLM
4+ day, 13+ hour ago (1036+ words) It seems to be paying off; last week, the company cited AI as a reason for its strong earnings in the second quarter. While TravelersLLM is just a piece of that puzzle, it's one that has already demonstrated its worth....
Why managing process change is more important than new technology
5+ day, 5+ hour ago (551+ words) Claims inflation continues to outpace premium growth, and regulators are scrutinizing operational resilience alongside balance sheets. Yet many insurers remain structurally unable to respond at the speed the market demands. Change is urgent because volatility is here to stay. In…...
Overreliance on AI: insurers' biggest mistake, execs say
5+ day, 12+ hour ago (387+ words) Insurers should think more about relying on AI, or they could be making a huge mistake, distribution executives say. When making operational decisions, "you have to validate all the time that the information that we are utilizing is actually the…...
Why neural networks and embeddings improve insurance models
5+ day, 13+ hour ago (589+ words) These systems are not driven by lists of handcrafted rules. Instead, they rely on learned representations, called embeddings, that capture patterns, context and relationships across large volumes of data. The insurance industry is beginning to apply similar techniques. As data…...