News
Data Reveals Small Businesses Using AI Earn $400 K More Per Year Than Those Who Don't
1+ hour, 1+ min ago (303+ words) Honey Book, the leading AI-powered customer relationship management (CRM) platform for small business owners, today released the results of a new study that shows small businesses using AI earn a median annual revenue of $500, 000, nearly five times the $90, 000 median of…...
CX University Sets a Single Global Price for Its Customer Experience Certification: $175, Everywhere!
57+ min ago (291+ words) The professional development organization eliminates geographic pricing tiers, making its flagship CXS" Certification Program accessible to practitioners in more than 125 countries at one flat price. "Access to knowledge should not depend on geography. This is a permanent, strategic commitment to…...
The Hidden Churn Problem Nobody Is Measuring: How Inaccessible Digital Experiences Silently Drive Away Customers
1+ hour, 29+ min ago (739+ words) Every CX leader I talk to has a churn dashboard. Most have several. Complaint volume by category, NPS by segment, exit survey verbatims, cancellation reason codes, and support ticket trends. The dashboards are excellent. They are also, on one important…...
Why Sales-to-Customer Success Handoffs Fail: The Gap Only Training Can Fix
2+ hour, 9+ min ago (704+ words) Most revenue leaders know misalignment between teams is a problem, but they underestimate how costly it actually is. Disjointed B2 B teams can cost companies 10% or more of their annual revenue. The friction shows up in duplicated efforts, confused customers and…...
Sapphire 2026 " What SAP actually did for CX
18+ hour, 25+ min ago (732+ words) SAP'Sapphire 2026'was a major platform announcement, a competitive shot at Service Now, a coherent acquisition story across'Reltio,'Dremio'and'Prior Labs. It featured an'Anthropic partnership'that puts Claude at the center of the SAP'Business AI Platform. For anyone who cares about customer experience,…...
Liv Tech Appoints Samantha Mc Alister as Chief Customer Officer to Drive Excellence in Post-Acute Care Technology
4+ day, 3+ hour ago (467+ words) Liv Tech, a leading provider of comprehensive healthcare tech solutions specifically designed for senior care, today announced the appointment of Samantha Mc Alister as Chief Customer Officer (CCO). Mc Alister joins the executive leadership team to spearhead the company's post-sale…...
i Qlance Solutions Strengthens Its Mobile App Development Orlando Services, Empowering Local Businesses to Build Smarter, Scalable Apps
4+ day, 3+ hour ago (463+ words) As a reputed mobile application development company in Orlando, i Qlance provides complete mobile application development services ranging from discovery and design to development, testing, deployment, and post-launch support. Whether your company launches a new mobile app or scales an…...
SIMUFY Strengthens Customer Guidance for DACH Sim Racing Buyers
4+ day, 3+ hour ago (396+ words) Orp, Barcelona, Spain, May 19, 2026 " SIMUFY, a European specialist in sim racing, driving simulation and flight simulation hardware, is strengthening its German-language online platform to improve how customers in Germany, Austria and Switzerland research, compare and select simulator products. The initiative…...
CX Is Trapped. AI Won't Save It. People Will.
5+ day, 19+ hour ago (724+ words) Customer experience (CX) is trapped between metrics that few understand, dashboards that are barely used, and committees that repeat themselves in a loop. This is the core observation in my new book with David Arconada, Human X." Even though we've all been…...
Stop Proving CX. Start Engineering Outcomes.
6+ day, 4+ hour ago (1553+ words) There's been lots of talk about CX work and how it has to be tied to business outcomes for leaders to get on board. That's an old, tired mantra. I've been in this business/profession for 30+ years, and we've been…...