4+ day, 10+ hour ago   (1404+ words) Everyone is focused on whether AI will replace Google. I think they’re asking the wrong question. Discovery has always been the cheapest part of the buying process. Trust has always been the most expensive. Agentic AI may automate discovery, but…...

4+ day, 15+ hour ago   (453+ words) Team-level AI memory. Agent Memory captures and shares decisions across marketing and revenue teams. Writer, the AI agent platform for enterprise marketing and revenue teams, on Sept. 9 unveiled Enterprise Brain — a governed, universal context layer that dynamically captures brand knowledge,…...

5+ day, 8+ hour ago   (899+ words) A customer tells an AI shopping assistant: “I need a counter-depth refrigerator under $2,000 that fits a 36-inch opening, and I need it delivered before Saturday.” That is not simply a product search. The customer has expressed an outcome, budget, physical…...

5+ day, 16+ hour ago   (301+ words) AI-driven coaching. AI agents analyze CX data to automate coaching steps. According to company officials, Performance Agents aim to close a persistent gap in contact center performance management: organizations can evaluate interactions at scale, but converting that data into effective…...

1+ week, 4+ day ago   (343+ words) Funding secured. Capacity raised $54M in Series E, pushing total capital past $159M. Consolidation trend. Enterprises are swapping AI point solutions for unified platforms. Efficiency impact. IT and CX leaders gain simplified deployment and measurable ROI. Capacity, the St. Louis-based agentic support…...

1+ week, 5+ day ago   (406+ words) Specialized AI models. Purpose-built models for marketing improve task relevance and efficiency. Cost and quality gains. Early results show 10x cost efficiency without sacrificing output quality. Marketer impact. B2B marketers can expect better brand-aligned outputs at lower cost, supporting scalable adoption. Optimizely…...

1+ week, 6+ day ago   (1389+ words) Is Agentic Customer Experience getting real? Maybe, if you check out the news lately. As we close out August today and look ahead toward the final third of 2026, agentic customer experience is showing up in earnings calls, sports sponsorships and…...

1+ week, 6+ day ago   (393+ words) (Editor's note: Stay tuned for more coverage of Opticon with Brian Riback on site!) The launch targets a growing pain point. In a recent Optimizely study of more than 2,000 B2B marketing leaders, 81% said they switch between two or more disconnected AI…...

2+ week, 4+ day ago   (1253+ words) Whether AI delivered improved customer experience is questionable. Maybe it did. Or perhaps the knowledge-base updating, routing alteration, staff change, process redesign or seasonal demand alteration coincided with AI delivery. As AI spread along the customer journeys, it became increasingly complicated…...

2+ week, 5+ day ago   (340+ words) One platform for AI agents, CCaaS, ticketing, workforce management, quality and knowledge — live in 30 days and continuously self-improving SAN FRANCISCO, Aug. 25, 2026 (GLOBE NEWSWIRE) -- Crescendo today launched Crescendo Customer Experience Platform (CXP), an AI-native platform that consolidates categories the software industry…...