4+ day, 17+ hour ago   (301+ words) AI-driven coaching. AI agents analyze CX data to automate coaching steps. According to company officials, Performance Agents aim to close a persistent gap in contact center performance management: organizations can evaluate interactions at scale, but converting that data into effective…...

1+ week, 1+ day ago   (969+ words) Salesforce’s agreement to acquire Fin (previously known as Intercom) for approximately $3.6 billion is another signal that AI agents are moving deeper into customer service operations. The deal will likely be analyzed through platform consolidation, Agentforce acceleration and the economics of…...

1+ week, 3+ day ago   (729+ words) Unified collaboration. Marketers and agencies can build and manage digital experiences together. Team productivity boost. Marketing leaders gain tools for faster, governed site updates with less reliance on engineering workflows. BOSTON — Webflow on Sept. 2 unveiled Source by Webflow at Webflow…...

3+ week, 2+ day ago   (164+ words) Progress Software on Wednesday announced the latest release of its Telerik and Kendo UI developer toolkits, adding WebMCP support, AI-powered debugging, agent-based document processing and tools for modernizing legacy Windows applications. Progress is among the first enterprise UI toolkit providers…...

4+ week, 12+ hour ago   (764+ words) Once an organization can show that AI-driven productivity improved the customer experience, a harder measurement problem begins. What happens when the AI is no longer only suggesting the next step, but selecting it, initiating it or completing it? With this…...

4+ week, 1+ day ago   (381+ words) Flagship AI release. WRITER launches Palmyra X6 for enterprise workflows. Cost and speed gains. Upgrades deliver 52% lower cost and 48% faster outputs. Enterprise team impact. Marketing and revenue leaders gain scalable, controlled AI for complex tasks. WRITER on Aug. 13 released Palmyra X6, its…...