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Why companies like Amazon manually review voice data

https://venturebeat.com/2019/04/15/why-companies-like-amazon-manually-review-voice-data/
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Apr 15, 2019 8:30 PM 6+ day ago

Why companies like Amazon manually review voice data

Last week, Bloomberg revealed unsavory details about Alexa's ongoing development that were known within some circles but hadn't previously been reported widely: Amazon employs thousands of contract workers in Boston, Costa Rica, India, Romania, and other countries to annotate thousands of hours of audio each day from devices powered by its assistant. "We take the security and privacy of our customers' personal information seriously," an Amazon spokesman told the publication, adding that customers can opt not to supply their voice recordings for feature development.

Bloomberg notes that Amazon doesn't make explicitly clear in its marketing and privacy policy materials that it reserves some audio recordings for manual review. But what about other companies?

Today, most speech recognition systems are aided by deep neural networks -- layers of neuron-like mathematical functions that self-improve over time -- that predict phonemes, or perceptually ...

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