Source Search Page
Enterprise Connect 2024: We're at the Beginning of the Artificial Intelligence Transformation
1+ hour, 18+ min ago —...Today is the final day of Enterprise Connect; by the time you read... ...industry's leading analysts debate and deconstruct the Enterprise Connect... ...Cisco's Senior Vice President and General Manager of Cisco Collaboration... ...Microsoft's Nicole Herskowitz, vice president of Microsoft Teams...
Where to Find Proactive Customer Experience Management
22+ hour, 10+ min ago —...As one CIO commented, “We didn't realize that the Internet was now...
No Jitter Roll EC24 Day Two: NICE, RingCentral, CallMiner and Unified Office Among Those Making News
2+ day ago —...and sentiment analysis capabilities.... ...of customer interactions and Unified Office’s expanded coaching... ...According to Robin Gareiss, CEO and Principal Analyst at Metrigy.... ...All Unified Office services are offered on the company's Total Connect...
No Jitter Roll EC24 Day Three: Twilio, Calabrio, Five9, GoTo Among Those Making News
1+ day ago —...AI boost to its commerce platform and more than 60 new features,... ...including Twilio’s launch of two new products related to data and Gen... ...Natoya James, Quality Assurance Manager, AAA Northeast, an early... ...D"Antonio, Principal Analyst at Omdia....
Brace for the Post-AI Employee Experience
1+ day ago —...Last October, Metrigy's Robin Gareiss wrote a great piece pointing...
Cisco Announces New Devices Aimed at Enhancing Collaboration for Hybrid Workers
2+ day ago —...Before EC24, Cisco held a pre-briefing with Webex GM Javed Khan and... ...During the call, Khan shared Cisco’s hybrid work philosophy.... ...Center (ATC), we tested the Cisco devices, and they offer an excellent... ...Recently, Joe Berger, VP of Digital Experiences for World Wide Technology...
No Jitter Roll: Zoom Compliance Manager Debuts, LeapXpert and Kustomer Launch Gen AI-powered Assistants...
6+ day ago —...debuts its Cloud Service for global voice and Verint releases its... ...Kustomer announces a Gen AI-powered agent assistant, while AVOXI... ...Maxen is an optional module for the LeapXpert Communications Platform... ...According to David Singer, global vice president, go-to-market strategy...
No Jitter Roll EC24 Day One: Amazon Connect, NICE, RingCentral, Zoom and Cisco Among Those Making News...
3+ day ago —...the announcements on day one of this year’s show, including Amazon Connect... ...Zoom Workplace which adds new AI capabilities and other features, Cisco... ...Both Board Pro G2 and Cisco Desk Phone Series 9800 integrate with... ...Cisco launched two devices, the Cisco Board Pro G2, an AI- and touch-enabled...
Avaya and Zoom Strike GTM UC Alliance
4+ day ago —...The alliance will enable Zoom Workplace to integrate with Avaya call... ...to use Zoom Workplace as a UC client.... ...Aura Private Cloud, Avaya Cloud Office (ACO) by RingCentral for UCaaS... ...Alan Masarek, who became CEO at Avaya in 2022, has championed “innovation...
Leading the AI Evolution - How Contact Center Specialists Can Shape the Future of Customer Experience...
1+ week ago —...The transition from contact center specialist to AI innovator is... ...professionals navigate a complex landscape of regulations--such as GDPR, HIPAA...