News
Service Now Is Betting You Can Play Your Way to Certified
57+ min ago (623+ words) Walking through the Venetian Convention and Expo Center in Las Vegas on a Wednesday afternoon in May, I navigate through the crowds and vendor booths before arriving at a section called the "Playground." It's here where I find Jayney Howson,…...
The End of the SERP as We Know It - by Ken Yeung
2+ day, 45+ min ago (658+ words) This story originally appeared in the May 22 issue of The AI Economy on Linked In. Read the full issue here. Now, Google is pushing that reimagining further than ever, leaving marketers to wrestle with a question that would have seemed…...
Zendesk Isn't Just Managing Customer Service Anymore. It's Doing It.
5+ day, 8+ hour ago (209+ words) Zendesk spent years building software to manage customer service tickets. Now, its attention has turned to building an AI workforce that resolves them. It's a "fundamental reset" of its platform, one where deflection-based bots are replaced by specialized AI agents…...
Nobody Wants a Data Center Next Door
6+ day, 19+ hour ago (582+ words) The AI Economy | Ken Yeung Nobody Wants a Data Center Next Door A new Gallup survey puts hard numbers behind the growing backlash against AI infrastructure This story originally appeared in the May 15 issue of The AI Economy on Linked…...
Why Workers Are Still Gluing AI Systems Together
1+ week, 2+ day ago (293+ words) This story originally appeared in the May 15 issue of The AI Economy on Linked In. Read the full issue here. "Organizations have the ingredients they need'engaged employees, trusted systems, and advanced AI capabilities'for workforce transformation," Workday wrote in its report....
Service Now and Nvidia Think They Have the Enterprise Answer to Open Claw
1+ week, 3+ day ago (372+ words) Long-running, autonomous agents are rapidly changing the game for enterprise AI, and delivering them securely at scale requires governance that spans models, software, and AI infrastructure," Kari Briski, Nvidia's vice president of generative AI for enterprise, said in a statement....
How AWS Is Using Neurosymbolic AI to Make Kiro More Reliable
1+ week, 5+ day ago (501+ words) What AWS is doing goes well beyond helping developers write better spec documents. It's about mathematically verifying that what they're asking AI to build is actually buildable'before a single line of code is generated. The approach relies on Neurosymbolic AI,…...
Glean Wants Enterprises to Stop Winging It With AI Agents
1+ week, 5+ day ago (549+ words) Enterprises have spent the past year building AI agents. Now they have to figure out what to do with them. To help, Glean has released its Enterprise Agent Development Lifecycle (ADLC), a framework that gives Chief Information Officers and IT…...
Service Now Wants to Govern Every AI Agent on AWS
2+ week, 1+ day ago (426+ words) Service Now is also pairing its AI Specialists with AWS agents to handle workflows across security, IT operations, and telecommunications, with humans approving key decisions. Separately, the company is bringing its SDK into Kiro, AWS's agentic IDE, so developers can…...
Seattle's AI Action Plan Is Ambitious. Whether It Holds Is Another Question.
2+ week, 1+ day ago (614+ words) It started with a keynote. Last year, Alex Lightman took the stage at Seattle AI Week and delivered a talk called "AI and The Wealth of Nations." The Washington Technology Industry Association (WTIA) had brought him in as a headline…...